Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@doterra-wellnessadvocate.com. Please note that returns will need to be sent to the following address: 1802 S 825 W
Lehi, UT 84043

If your return is accepted, we will provide instructions on how and where to send your package. For unwanted products, customers are responsible for arranging and paying for return shipping.

If you receive a damaged, defective, or incorrect product, please contact us immediately. Where a return is required, Simplified Wellness will arrange or cover reasonable return shipping costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@doterra-wellnessadvocate.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
“Unopened, unused essential oils and personal-care products, including Member Specials, may be returned within 30 days of delivery. Products must be in their original packaging with seals intact. Opened or used products and gift cards cannot be returned. If your item arrives damaged, defective or incorrect, please contact us immediately.”

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
“We will notify you once we have received and inspected your return. If approved, we will issue your refund immediately to your original payment method. “Your bank or card provider may take up to 10 business days to post the refund. If you have not received it after that time, please contact admin@doterra-wellnessadvocate.com.”